The service can help retain your customers through cheap and easy ways of providing value-added information, quality customer care, and the unlikely quick and effective dealing of customer complaints. All this encompassed together to further reduce long and short-term costs.

Use National 0870 numbers for information help-lines. This develops and forms a bond between company-customer relationships. Whether b2b or b2c the implementation of this service ensures that your customer develops a relationship with you rather than with your competitors. By sustaining help lines, you have the ability to encourage complementary and value added product sales. Using the phone will reduce the need of expenditure on valuable resources, time, correspondence and postage.

Use National 0870 numbers as a source for customers to request information. Customers are more likely to request information over the line than fill out a coupon. This method also speeds up your response providing you with a sale opportunity while the need is still fresh in the mind of your enquirer. Another related advantage is that media advertising in magazine publications can be expensive, therefore by not having to publish a coupon you are able to maximise space on the products or services you promote.

Many other benefits aside, this is our final one Use National 0870 numbers for after sales support to back up sales of more complex items, such as technical products. This will help you encourage additional business development and help maintain communication links with your customers and ensure that they return time and time again for repeat business.

Finally

IMPORTANT NOTES The products or services you offer via 0870 numbers must conform and meet ICSTIS guide lines see www.icstis.co.uk

Boomerang cannot be held responsible for any client that does not conform its products or service content according to the relevant guidelines. However, there is no need for any client to approach OFTEL for exemptions for live services.
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